Refund policy

Our items are non-returnable. However, if you receive a wrong or damaged item, you may request a refund. We have a 30-day refund policy, which means you have 30 days from the date of receiving your order to request a refund.

To be eligible for a refund, the product and its packaging must be in the same condition as when you received them—unused, with all original tags intact. You must also provide photo and video proof of the item as received.

To discuss about the order and shipment, you can contact us at connect@melbotanicals.com. Please note that returns will need to be sent to the following address: Mel Botanicals LLP, InstaOffice Business Solutions, 301/302, Saket Callipolis, Doddakannelli, Sarjapura Main Road
Bangalore-560035. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on any of our products. 

Exchanges
We do not offer exchanges. If you receive an incorrect or damaged item, please contact us within 30 days of delivery, and we'll be happy to assist you.

 

Refunds
We will notify you once we’ve receive your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at connect@melbotanicals.com