Need Help?
Got questions? We have answers! We gathered the most frequently asked questions we get in one single place for your convenience.
Don't see your question on this list? Message us!
What is cold-processed Soap?
Cold-processed soap is made by mixing natural oils and lye without using high heat. The soap is then left to cure naturally, allowing it to harden while retaining natural glycerin and the beneficial properties of the oils, resulting in a gentle, nourishing bar.
How are cold-processed Soap different from other handmade soaps
Cold-processed soaps are always handmade, but not all handmade soaps are cold-processed. Many handmade soaps are made using soap noodles or melt-and-pour bases, which may not involve natural oils, butters, or the traditional lye process, and hence are not always truly natural or beneficial for the skin.
Are Cold-processed soap better than hot-processed soap?
Both cold-processed and hot-processed soaps are equally effective and skin-friendly. The main difference lies in how they are made, not in quality. Cold-processed soaps are made at lower temperatures and are known for their smooth texture, while hot-processed soaps are cooked to speed up the process and can be used sooner. In both methods, natural glycerin is retained, and the final soap is gentle and nourishing, the choice depends on formulation and personal preference rather than one being better than the other.
Are your products 100% natural?
Yes, we carefully select plant-based oils, clays, and essential oils to ensure our products are natural and safe for your skin.
Are your products vegan?
Yes, all our products are completely vegan and cruelty-free, made without any animal-derived ingredients.
Are your soap made from soap noodles?
No, our soaps are crafted from scratch using fresh plant-based oils and butters, and lye, not pre-made soap noodles.
Are the products made in small batches
Yes, all our products are handcrafted in small batches to maintain quality, freshness, and consistency.
Why are the products made in small batches
Small-batch production allows us to ensure ingredient integrity, better quality control, and a fresher, more effective product for your skin.
Will the products make skin or hair rough?
No, our products are formulated with nourishing oils and butters that cleanse gently, leaving your skin and hair soft, smooth, and balanced.
Can the products used by any gender?
Absolutely! Our products are suitable for all genders and designed to suit a variety of skin and hair types.
Can the products used by all skin types?
Our products are gentle and suitable for all skin types, including sensitive skin. For best results, we suggest selecting products based on your specific skin needs, such as dry, oily, or combination skin.
Are the products suitable to be used by kids?
Our soaps are safe for children; however, we recommend avoiding products containing certain essential oils, such as peppermint, for children. Always check the ingredient list and consult a healthcare professional if unsure.
Are the products safe for pregnant women?
While our products are made with gentle, natural ingredients, we recommend that pregnant or breastfeeding women avoid products containing certain essential oils. Please check the ingredient list and consult your healthcare provider before use.
Do you used fragrances in the products?
We use only natural essential oils for fragrance, avoiding synthetic scents and harmful chemicals.
Does the soap melt?
When stored in a cool, dry place, our soaps maintain their shape and texture. Cold-process soaps naturally retain glycerine, which attracts moisture. In humid weather, this can make the bar soft. It’s normal, consider converting the bar into liquid soap in such conditions to prevent wastage.
What is the shelf-life of products?
Our products are best used within 12 months of manufacturing, with essential oils providing peak fragrance within 6 months.
Do you use any hardners in the soap?
No, our soaps are free from artificial hardeners and are made using natural oils and butters.
Are there any preservatives in the products?
No, our products are preservative-free and rely on natural ingredients for freshness.
Are the products cruelty-free?
Yes, all our products are completely cruelty-free and vegan.
Will I receive the products exactly as in the picture?
Yes, but slight variations in colour, texture, or shape may occur since our products are handcrafted in small batches.
Why is the same products varying in colour in different batches?
Natural ingredients like clays, butters and essential oils may vary slightly in colour depending on the batch, which is normal for handcrafted products.
Can you help us with bulk orders?
Yes, we offer bulk orders for individuals and businesses, please contact us to discuss your requirements.
Can you curate gift hampers?
Yes, we can create custom gift hampers featuring our products for special occasions or corporate gifting.
Are there any ingredients in your products that may cause allergies?
Our products are made with natural, skin-friendly ingredients, but some may certain butters, nuts, or essential oils that could cause reactions in sensitive individuals. We recommend checking the ingredient list for each product and doing a patch test before use.
What is your return or exchange policy?
Since our products are handcrafted and made in small batches, we do not accept returns or offer refunds. If you have any concerns or issues with your order, please contact us and we will do our best to assist you.
What is a powder face cleanser?
A powder face cleanser is a water-activated cleanser that transforms into a gentle lather when mixed with a few drops of water. It cleanses your skin without leaving it feeling stripped or dry.
Is a powder face cleanser suitable for sensitive skin?
Yes. Our powder face cleansers are crafted to cleanse gently while helping maintain your skin's natural moisture balance, making them suitable for most skin types, including sensitive skin.
How do I use a powder face cleanser?
Dispense a small amount into your palm, add a few drops of water, and rub your hands together to create a soft paste. Massage onto damp skin and rinse thoroughly.
Can I use a powder cleanser every day?
Yes. Our powder face cleansers are designed for daily use as part of your morning and evening skincare routine.
What does a facial toner do?
A toner helps refresh and hydrate your skin after cleansing while preparing it for the next steps in your skincare routine, such as moisturiser.
Can I use a toner every day?
Absolutely. Our toners are formulated for daily use, both morning and evening.
Can I use this moisturiser on both my face and body?
Yes. Our moisturisers are crafted to nourish both the face and body with lightweight, everyday hydration.
Is the moisturiser suitable for oily skin?
Yes. Its lightweight texture absorbs comfortably without feeling greasy, making it suitable for a variety of skin types.
When should I apply a moisturiser?
For best results, apply after cleansing and toning while your skin is still slightly damp to help lock in moisture.
What is a solid deodorant?
A solid deodorant is an easy-to-apply deodorant that helps keeping you feeling fresh and comfortable throughout the day.
How is a solid deodorant different from a perfume?
A deodorant helps manage body odour and keeps you feeling fresh, while a perfume adds fragrance. They complement each other rather than replace one another.
Can both men and women use Mel Solid Deodorants?
Yes. Our solid deodorants are thoughtfully crafted for all genders. Choose the scent that best suits your personal preference and everyday routine.
Where should I apply a solid deodorant?
Along with your underarms, you can lightly apply it to areas like the back of your neck or the base of your wrists for a subtle boost of freshness throughout the day. Avoid applying to broken or irritated skin.
