FAQs

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Cold-processed soap is made by mixing natural oils and lye without using high heat. The soap is then left to cure naturally, allowing it to harden while retaining natural glycerin and the beneficial properties of the oils, resulting in a gentle, nourishing bar.
Cold-processed soaps are always handmade, but not all handmade soaps are cold-processed. Many handmade soaps are made using soap noodles or melt-and-pour bases, which may not involve natural oils, butters, or the traditional lye process, and hence are not always truly natural or beneficial for the skin.
Both cold-processed and hot-processed soaps are equally effective and skin-friendly. The main difference lies in how they are made, not in quality. Cold-processed soaps are made at lower temperatures and are known for their smooth texture, while hot-processed soaps are cooked to speed up the process and can be used sooner. In both methods, natural glycerin is retained, and the final soap is gentle and nourishing, the choice depends on formulation and personal preference rather than one being better than the other.
Yes, we carefully select plant-based oils, clays, and essential oils to ensure our products are natural and safe for your skin.
Yes, all our products are completely vegan and cruelty-free, made without any animal-derived ingredients.
No, our soaps are crafted from scratch using fresh plant-based oils and butters, and lye, not pre-made soap noodles.
Yes, all our products are handcrafted in small batches to maintain quality, freshness, and consistency.
Small-batch production allows us to ensure ingredient integrity, better quality control, and a fresher, more effective product for your skin.
No, our products are formulated with nourishing oils and butters that cleanse gently, leaving your skin and hair soft, smooth, and balanced.
Absolutely! Our products are suitable for all genders and designed to suit a variety of skin and hair types.
Our products are gentle and suitable for all skin types, including sensitive skin. For best results, we suggest selecting products based on your specific skin needs, such as dry, oily, or combination skin.
Our soaps are safe for children; however, we recommend avoiding products containing certain essential oils, such as peppermint, for children. Always check the ingredient list and consult a healthcare professional if unsure.
While our products are made with gentle, natural ingredients, we recommend that pregnant or breastfeeding women avoid products containing certain essential oils. Please check the ingredient list and consult your healthcare provider before use.
We use only natural essential oils for fragrance, avoiding synthetic scents and harmful chemicals.
When stored in a cool, dry place, our soaps maintain their shape and texture. Cold-process soaps naturally retain glycerine, which attracts moisture. In humid weather, this can make the bar soft. It’s normal, consider converting the bar into liquid soap in such conditions to prevent wastage.
Our products are best used within 12 months of manufacturing, with essential oils providing peak fragrance within 6 months.
No, our soaps are free from artificial hardeners and are made using natural oils and butters.
No, our products are preservative-free and rely on natural ingredients for freshness.
Yes, all our products are completely cruelty-free and vegan.
Yes, but slight variations in colour, texture, or shape may occur since our products are handcrafted in small batches.
Natural ingredients like clays, butters and essential oils may vary slightly in colour depending on the batch, which is normal for handcrafted products.
Yes, we offer bulk orders for individuals and businesses, please contact us to discuss your requirements.
Yes, we can create custom gift hampers featuring our products for special occasions or corporate gifting.
Our products are made with natural, skin-friendly ingredients, but some may certain butters, nuts, or essential oils that could cause reactions in sensitive individuals. We recommend checking the ingredient list for each product and doing a patch test before use.
Since our products are handcrafted and made in small batches, we do not accept returns or offer refunds. If you have any concerns or issues with your order, please contact us and we will do our best to assist you.